Service

ThoYu is the professional machine manufacturer with 15 years’ experience in China. We specialize in wood working machines, wood pallet machine, pallet block machine, plastic pallet machine, fruit grading machine, garlic grading machine, and fruit pitting machine, wood pallet production line, pallet block production line, and plastic pallet production line.

ThoYu machines are sold well all over the world, such as France, Finland, Spain, Greece, Turkey, Tunisia, Romania, Algeria, UAE, Dubai, Estonia, Ukraine, United States, Canada, Mexico, Colombia, Chile, Argentina, Peru, Egypt, South Africa, Iran, Philippines, India, and Indonesia, and other countries and regions, which are thought highly by our clients.

With the concept of “TO YOU FOR YOU”, we serve clients sincerely and also await win-win cooperate with the clients at home and abroad.

• 2008 ThoYu was founded. In the beginning, we just produced fruit grading machine, garlic grading machine, and fruit pitting machine.
• 2009 We joined Alibaba.com and got more and more overseas orders.
• 2010 For the first time, we sold our wood pallet machine to overseas customers.
• 2012 We obtained a CE certificate for our wood pallet machine and pallet block machine.
• 2014 We developed new presswood pallet machine, which solved the system stability problem of first generation.
• 2015 We updated our pressed wood pallet machine, which solved the scope of raw materials problem of second generation.
• 2016 We upgraded our compressed wood pallet machine daily capacity problem of third generation.
• 2018 Our new big factory in Jiaozuo, China was completed and put into operation. We run new presswood pallet production line.

Service Team

Professional service with skilled technicians and experienced after-sales service team.

Online Service Platform

1. Please visit our official website www.thoyu.com to get more information.
2. A powerful Internet technology platform to provide you with the latest product information and technical services.

Pre-sales Service

1. Recommend customers to choose the most suitable equipment.
2. Free engineering technicians to the site to design the best solution for the customer.
3. Customized equipment according to customer's specific requirements.

Sales Service

1. Strict inspection of all machines before leaving the factory.
2. Organize shipments in accordance with the contract.

After-sales Service

1. Dispatch professional technical personnel to the site to guide the installation.
2. Commissioning of the equipment.
3. Train operators on site.
4. Commissioning and test of complete equipment, until customer satisfaction.

Accessories Supply

1. All kinds of frequently spare parts are supplied all the year round.
2. All the electrical devices are the famous brand, such as Schneider and Simmens.

Customer satisfaction is our eternal pursuit. ThoYu has the professional pre-sale, sales, and after-sales service team, and we will provide our clients with the most appropriate pallet making production lines and system solutions. What’s more, ThoYu constantly optimizes the service concept and service innovation, and communicates with new and old customers cooperating in many fields, to jointly promote the new phase of logistics industry development.